Managing Conflict Short Course
Online Programme & Course details
In order to reduce the risk of threatening or abusive behaviour in the workplace, it is vital to know how to effectively and confidently diffuse such situations. This e-learning is designed to equip your organisation with the skills and confidence required to effectively handle conflict situations.
What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
Ideal for employee inductions, existing staff at an introductory level, and low-risk food handlers.
The course can also be used as part of the on programme element of the new apprenticeship standards, and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
Young people, NEETs, carers, 50 plus, men, women and lone parents, ethnic minority groups and people with a need to increase confidence, motivation and self-esteem. The online platform increases reach, helping cohorts Nationally.
Achievement and Measurement
Clients will complete an action plan based on the skills gaps indicated in their assessment that will direct them to the specific resources needed. This will allow them to identify further support or courses to attend in consultation with the client’s local JCP office depending on the work plan.
